I had started using an external HD to back up files when I knew I had to have a new OS installed.
On top of that, I couldn't get the Mozy site to change my email because the page never worked. I must have sent numerous requests for support help, but only got back automated emails, half of which when I responded back had already been marked as "case closed out."
#MOZYHOME REVIEW CON SOFTWARE#
After charging me the entire next year up front, Mozy then changed all of its software to something that I couldn't figure out. The next year Mozy automatically signed me up, so they don't exactly remind you of the expiration date and just charge your card. At least I had one incident of phone support. The service the first year was "OK", but still couldn't tell what was being backed up and the software had to be re-installed a few times. I recommended an external HDD which has worked fine for him since. Support was once again useless trying to explain why the backups weren't there, but did refund him after a lot of arguing. Ended up using his old physical backups on DVD-Rs, which were missing the months since he switched to Mozy's garbage.
He had only been using the service for a few months. No backups were ever made apparently, despite it claiming to be backing up weekly. I removed the malware and tossed the corrupt data. We contacted support, which was useless (automated mails, the reps were nearly useless when we did get a real person) I ended up imaging his old dying drive and getting most of his files out of the image, although he still lost some things.Īnother time, I had someone that tried to use Mozy to restore their data after getting hit by some form of cryptolocker knockoff. I tried it again for him, thinking he may have done something wrong, but I got the same results. It only restored a few hundred MB of files, and all were outdated. After fixing the PC for this guy, he tried to use Mozy to restore his data. Someone with a dying HDD (spewing SMART errors, windows not booting). In every single case, this software and service failed to perform as advertised. Don't use it myself, but as someone who fixes PCs, I have several clients who do/did.
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